Examples / Medical practices

Example · Medical practice

A reception that is always reachable: AI in a medical practice

Monday morning, 8 a.m.: the phone is engaged and the waiting room is full. AI takes the routine calls so that the team can look after the patients in front of them.

The starting point

Where time is lost today

The phone is always engaged

Patients give up after several attempts; the team is torn between counter and telephone.

The same questions

Opening hours, repeat prescriptions, referrals, "are my results in?" – dozens of times a day.

Paperwork after hours

Letters, forms and documentation are written in the evening.

How AI helps

Example: a patient calls for an appointment

The highlighted steps are done by the AI. The last word stays with a person.

Patient callsOn the existing practice number

Orchestratorruns the task step by step

↕

AI gateway

One AI

AI answersImmediately, in natural language, in several languages

AI clarifiesReason for the visit, urgency, preferred time

AI booksFree slot in the practice calendar, confirmation by text

Team takes overEmergencies and anything unclear go straight to staff

More tasks the AI can take over

Four starting points

Appointments by phone

Booking, moving and cancelling – around the clock, without waiting.

Repeat prescriptions & referrals

Requests are recorded completely and placed in the team's queue for approval.

Routine questions

Opening hours, directions, preparation for examinations – answered straight away.

Letters & forms

Drafts for routine correspondence, prepared for the doctor to check.

Works with the software already in use

Practice management softwareAppointment calendarPBXEmailText-message reminders

How would this look in a specific case? 20 minutes, without obligation.

Discuss a use case

Security

What remains under the user's control

Health data stays in the practice or in an EU data centre
Designed with medical confidentiality (§ 203 StGB) and GDPR in mind
No medical advice from the AI – it organises, people decide
Emergencies are recognised and passed on immediately
Callers are told they are speaking to an AI
Access by role: reception, assistants, doctors

How the protection works, in pictures

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Contact

Your AI. Your data. In the EU.

Discuss a use case with us

20 minutes, without obligation: the situation is described, and we say what AI can realistically do, and what it cannot.

Open the form

Email: contact@ingnetworks.com
Phone: +49 1515 3851511
Address: Ingenious Networks GmbH
Eisenacher Straße 6
10777 Berlin, Germany