Where AI helps
Where AI helps: 23 areas of a company
Five business functions, and the business applications each of them works with. One AI gateway serves them all, in every deployment model.
By area of the company
Where AI works in a company, and with which business applications
Five business functions. Each one expands with a click.
Customer engagement5 areas: Reception, Contact centre, Customer service, Sales, Marketing
Reception
- Answers and routes calls to the main number
- Registers visitors and notifies the host
- Books rooms and sorts incoming mail
For example withCisco telephonyWebexMicrosoft TeamsOutlook
Contact centre
- Answers calls around the clock
- Assists agents during calls
- Writes call summaries and identifies trends
For example withCisco telephonyWebexMicrosoft Teams
Customer service
- Responds to emails and chats
- Tracks complaints to resolution
- Keeps the knowledge base up to date
For example withZendeskFreshserviceMicrosoft 365 emailExchange
Sales
- Prepares quotations and tender responses
- Maintains customer records
- Flags open follow-ups
For example withSalesforceHubSpotDynamics 365Pipedrive
Marketing
- Drafts copy, posts and newsletters
- Translates and localises content
- Analyses campaign performance
For example withWordPressHubSpot MarketingBrevoCleverReachMailchimpLinkedInMatomoCanva
Digital workplace4 areas: Office productivity, Meetings and collaboration, Knowledge management, Learning and development
Office productivity
- Drafts emails and letters
- Creates presentations
- Builds spreadsheets and charts
For example withWordExcelPowerPointOutlookPDF
Meetings and collaboration
- Takes minutes
- Records decisions and action items
- Sends deadline reminders
For example withMicrosoft TeamsOneNoteWebex
Knowledge management
- Finds documents in seconds
- Answers questions with source references
- Explains internal policies
For example withSharePointConfluenceDMS
Learning and development
- Explains new software
- Creates training material
- Answers questions at any time
For example withSharePointConfluence
Corporate functions5 areas: Human resources, Finance and accounting, Procurement, Legal & compliance, Executive management
Human resources
- Onboarding, role changes and offboarding
- Screens applications for completeness
- Prepares performance reviews and references
For example withWorkdaySAP SuccessFactorsPersonio
Finance and accounting
- Captures and posts invoices
- Sends payment reminders
- Prepares month-end reports
For example withDATEVSAPDynamics 365Odoo
Procurement
- Raises purchase orders
- Compares supplier quotations
- Manages licences and contracts
For example withSAPDynamics 365Odoo
Legal & compliance
- Reviews contracts for risk clauses
- Completes compliance questionnaires
- Compiles audit evidence
For example withDMSVantaDrata
Executive management
- Summarises reports and key figures
- Prepares briefings for decisions
- Monitors projects and deadlines
For example withJiraAsanamonday.comExcel
Information technology4 areas: IT service desk, IT operations, Information security, Software development
IT service desk
- Answers user enquiries
- Resets passwords and provisions access
- Resolves standard tickets
For example withServiceNowJira Service ManagementMicrosoft Entra IDActive DirectoryOkta
IT operations
- Analyses logs continuously
- Distinguishes normal from anomalous behaviour
- Raises tickets with the probable cause
For example withMicrosoft SentinelSplunkWazuhServiceNow
Information security
- Detects unusual sign-ins
- Prioritises security alerts
- Reviews access rights
For example withMicrosoft DefenderCrowdStrike FalconTenableGreenbone OpenVASOpenSCAPLynisCIS Benchmarks
Software development
- Writes and reviews code
- Creates tests and documentation
- Documents legacy systems
For example withGitHub Advanced SecurityJira
Operations and supply chain5 areas: Manufacturing, Maintenance, Warehousing and logistics, Engineering, Facility management
Manufacturing
- Inspects quality from images
- Diagnoses machine faults
- Prepares shift reports
For example withSiemens OpcenterSAP
Maintenance
- Predicts component failures
- Retrieves the relevant manual section
- Schedules maintenance visits
For example withIBM MaximoDMS
Warehousing and logistics
- Forecasts demand
- Plans routes and deliveries
- Captures delivery notes
For example withSAPDynamics 365Odoo
Engineering
- Searches standards and patents
- Drafts specifications
- Generates control code
For example withConfluenceDMSJira
Facility management
- Logs fault reports
- Commissions contractors
- Monitors energy consumption
For example withPlanonServiceNow
Examples
The same in three other views
By profession
Tax advisors, property managers, law firms, medical practices, trades and marketing teams: where the time goes today and what the AI takes over.
By professionReal-world examples
Six published AI projects of large organisations, each explained in one picture.
Real-world examplesOne company, end to end
An example company from the first to the last working day of an employee, with one AI gateway for every department.
One companyContact
Your AI. Your data. In the EU.
Discuss a use case with us
20 minutes, without obligation: the situation is described, and we say what AI can realistically do, and what it cannot.
Open the form
- contact@ingnetworks.com
- Phone
- +49 1515 3851511
- Address
- Ingenious Networks GmbH
Eisenacher Straße 6
10777 Berlin, Germany